Returns and Refunds Policy

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We will always do our best to help you make an informed purchase from Salfordinsole.com, but we are more than happy for you to return an item if you feel it is unsuitable.

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We offer a 60-day returns period, calculated from the day your order is delivered. If you would like to return an item, please contact us within this period by email at info@salfordinsole.com or by telephone on 024 7693 9915.

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We will provide you with instructions on how and where to return your item. Please do not return anything without contacting us first.

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Products returned for reasons other than a fault must reach us in a completely resaleable condition. In most cases, items can be returned using the same packaging in which they were delivered.

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Items returned without their original packaging may incur a repackaging fee.

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Refunds

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We will refund your card (or PayPal) just as soon as we have processed your return. The refunded amount will be the amount that you paid up front – we will not add the cost of returning the item to us. Items are returned at your risk, so we advise using a tracked and insured service in case of loss.

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Faulty and Damaged Goods

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If a product has an identifiable fault or can be seen to be damaged on delivery, please also notify us within 14 days.

 

If a product develops a fault outside the 14 days, please notify us if you would like to know whether a manufacturer’s guarantee applies. These can vary but can be as long as 12 months and, in some cases, a lifetime guarantee may apply.

 

Products are inspected upon return and damages through misuse will not be refunded.

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Salfordinsole™